Making the most of...

The Personalised Care Roles Society was launched in November 2022 as a collaborative project between the Primary Care Lincolnshire Training Hub and the Lincolnshire It’s All About People Programme. The society brings together care coordinators, social prescribing link workers and health and wellbeing coaches from across Lincolnshire for training, networking and peer support.

Events alternate between face to face and online and typically take place every couple of months.

The most recent event took place on Thursday 18^th April and involved attendees reflecting on their own job roles and learning more about the different roles colleagues have. This included some input from one of our Cancer Care Co-ordinators from Boston. They then had an update on Our Shared Agreement, and had some time to consider how their roles demonstrate the five foundations.  This was a really great opportunity for those attending to network with one another, reflect on the great work they are doing, share stories to empower and encourage one another and learn more about what is happening across Lincolnshire.

We are looking forward to hosting more of these events to support colleagues in these personalised care roles across the county and have asked for more feedback from them on how they want to move forward to make the most out of this focussed time.

Come along to hear colleagues and people with lived experience, from across Lincolnshire and beyond, talking about a range of topics and themes that start to bring personalised and strengths based approaches to life. ​

​You can listen and learn, ask questions, be curious and explore how to do things differently and make the most of what we have available to us. 

At the most recent event we heard about Personalised Care and Support Planning (PCSP) in Lincolnshire.  We first heard from Amy Garratt, Maternity Safety Lead at ULHT who shared her experience of the women centred care changes that are happening in maternity services across Lincolnshire.  This includes continuity of carer, which means that most women will have the same midwife all the way through their pregnancy, labour and aftercare which is what women have told services they want and need through co-production.  They also use PCSP’s and other tools to ensure conversations are led by the women.  This is leading to better outcomes and reduced health inequalities by delivering services in a personalised way.

We also had Sam, Lauren and Ellie Mae from the Living with Cancer Team who talked about PCSP’s, holistic needs assessments and ‘what matters to me’ conversations and how they are used to support people and their families who are living with cancer in Lincolnshire.  They made it is really clear to us all that the service recognises that “people are more than just their diagnosis.”  The team also talked about cancer care reviews which take place in Primary Care once someone has completed their cancer treatment to ensure they have whatever support they need to reintegrate back into their lives and communities. 

Jenny Fryer, Project Development Manager Lincs ICB  sitting in the Ageing Well Programme talked about ReSPECT forms and explained how they are used with people with long term or multiple conditions in supporting emergency active interventions, as well as in palliative and end of life care.  She explained that there is a common myth that ReSPECT forms are just for end of life decisions.  She talked about how the forms are there to guide ‘what matters to me ‘conversations, improve communication and help with planning in a shared decision-making format.  The planning should involve the person at the centre of the conversation but also ‘the people that know you best’, and the form itself should live with the person as it belongs to them.

Hear more from Jenny who talked to Matt on a podcast recently about ReSPECT: https://itsallaboutpeople.podbean.com/e/ep13-respect-with-jenny-and-angela/

Finally we welcomed Chris who is a person with lived experience living in a care home, who wanted to share his experience of ReSPECT forms.  He talked about the fact that there was a ReSPECT form in his care home that had been completed on behalf of him, without a conversation taking place with him, and how Jenny and her colleague Denise helped him to complete the form properly using a conversation and information taken carefully from his PCSP.  Chris was very vocal about the fact that care staff need training in ReSPECT forms and there needs to be more publicity around them, as he referred to a story that was in the national newspapers today that did not mention ReSPECT but only DNR forms.

This was a really great morning focusing on the importance of having meaningful conversations with people to find out ‘what matters to them’. If you are interested in finding out more, these sessions are available to anyone working or volunteering in health, care and wellbeing across Lincolnshire so why not book on to the next one and spend a few precious hours learning, reflecting, networking and increasing your knowledge and understanding of what is happening in Lincolnshire and how you can become part of the evolutionary change. 

The Lincolnshire Person-Centred Learning Network offers monthly online reflective sessions for 1 hour via MS Teams. Facilitated by our friends at Every-One, these are informal sessions that take place between 12 noon and 1pm and are 'lunch friendly' so please feel free to bring your brew and butties!

The last event took place on Friday 5^th April and the theme was ‘Turn it down a bit’.  This session helped people to think about the environment in which we talk to people, and whether there are too many distractions and other things going on, so people cannot truly listen and understand.  Previous events have included reflecting on how we reach the hardest to reach communities, as well as what are the simple things that we can do through person-centred working that will help people feel better?  As you can see these are themes sent to reflect and share thoughts and ideas with people from across the whole system, sharing good practice and asking some of the questions you wouldn’t usually ask.

Why not join us for the next event on Friday 3^rd May where we will be exploring Gibb’s Reflective Cycle to think about how we can do things differently and how we can learn from experience, whether good or bad.