Making personalised care a reality: Health and care workforce development
“The introduction of personalised care requires significant workforce development and strong leadership aligned with the values underpinning personalised care.” (1)
Personalised care requires joined-up approaches where people work across boundaries, integrate resources from different places, and share information appropriately, to ensure that people who use health, care, and wellbeing services receive a seamless experience.
The It's All About People Personalisation Programme Team is working hard to support the health and care workforce, both paid and volunteers. We offer tools and build confidence and agency to do things differently, and we provide and encourage participation in our wide range of learning and development opportunities.
We are changing the culture of Lincolnshire’s people by:
Growing our It’s All About People Champions network. These fantastic individuals promote personalisation and strengths-based approaches in their own practice across the county and actively support colleagues and peers to do the same.
Having a dedicated Workforce Development Lead - Alison - within the Personalisation Programme Team. Part of Alison's role has been to establish what is already working well across Lincolnshire's health and care system so that this can be built on. Alison is collaborating with colleagues from across the system to find out what workforce development already takes place around personalisation, identifying where the gaps are and where we need to widen our offer.
We have worked closely with colleagues in Adult Social Care and Community Wellbeing to support the delivery of Strengths-Based Approach training to people within hospital discharge teams in a joined-up and personalised way. We are looking forward to developing this further.
We are also working with the Personalised Care Role Society within Primary Care, supporting people who are working differently in newer roles such as Care Co-ordinators, Health and Wellbeing Coaches and Social Prescribers. Working with the Primary Care Training Hub, we meet every quarter to provide information, advice, and support as well as providing time to network and learn from one another.
We offer a variety of different courses and sessions, from 30-minute e-learning modules to half-day interactive sessions delivered by local practitioners, lunchtime conversations with peers to and full-day inspirational training sessions (which might even include puppets!). Whatever your interest, we offer education opportunities for you.
If you're looking for specific training or resources, we may be able to arrange that for you.
We also offer support or advice on how to embed personalised care approaches and culture in your area of work. To find out more contact us at lhnt.itsallaboutpeople@nhs.net to start a conversation.
1. Supporting and developing the workforce for personalised care (skillsforcare.org.uk)
Upcoming Learning and Development opportunities:
Featured Events
Aug 19
Aug 19, 2026, 12:00 PM – 1:00 PM
Language, labels and the stories we tell about people
Words shape reality – especially in health and care.
This session explores how language, labels and professional shorthand influence how people are seen, treated and understood. We’ll look at the unintended consequences of diagnostic, deficit‑based and system‑friendly language – and what happens when we consciously shift the narrative.
We’ll explore:
* How language subtly reinforces power and assumptions
* The difference between clinical accuracy and human truth
* When labels help – and when they trap
* Small language changes that make a big relational difference
For anyone who’s ever thought: “That report is accurate… but it doesn’t feel like the person I met.”
Click here to register
Sep 10
Sep 10, 2026, 9:30 AM – 4:30 PM
- Are you passionate about using clear, inclusive, and human language?
- Do you want to ensure that your communications meet the needs of the people you are working with and supporting?
- Do you want to learn how to empower yourself to change, so that more people can understand and use the health and care information you provide?
Please note, spaces are limited, so reserve your spot today!
Sep 16
Sep 16, 2026, 12:00 PM – 1:00 PM
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For the people we don't see see… Who gets missed — and why? This session explores the people we don’t notice, don’t prioritise, or unintentionally overlook. We’ll reflect on how bias, time pressure, system design and familiarity shape who gets our attention, and who doesn’t. We’ll explore:
For anyone willing to ask: “Who didn’t I notice this week?” Click here to register |
Oct 01
Oct 1, 2026, 9:30 AM – 12:30 PM
Having ‘What matters to you’ conversations and getting personalised care
and support planning right is essential for people to gain more choice and
control over their life and the support they are receiving.
The Personalised Care and Support Planning module is targeted at staff who want
to improve their awareness of the subject and/or develop and update care and
support plans with people.
Come and join our local trainers in the 1st of our in-person training session. Please note this session takes place in Chestnut Room at Beech house and NOT ONLINE.
Oct 01
Oct 1, 2026, 1:30 PM – 4:30 PM
Shared Decision Making (SDM) is an essential component of personalised care, which supports people and carers to feel more confident in having informed and meaningful conversations with health and care professionals about the treatment, care and support that is right for them at that time.
Come and join our local trainers in the 1st of our in-person training session. Please note this session takes place in Chestnut Room at Beech house and NOT ONLINE.
Oct 14
Oct 14, 2026, 9:00 AM – 4:00 PM
1 day virtual course over Zoom. If you spend your life explaining to the people you support - what they should, could, must or need to do,then this is the course for you. Motivational interviewing is a style of communication that uses a guiding/reflective style to engage with people, clarify their strengths and aspirations, and utilise their own motivations for change, and promote independence of decision making.
To book your place, please click on the following link from 9am on TUESDAY 4 AUGUST: Click here to register.
Oct 15
Oct 15, 2026, 9:45 AM – 4:00 PM
Community Reporter training – two-day course, in person
- 15th October and 24th November in Sleaford.
Community Reporting is a storytelling method that is rooted in lived experience, developed by national charity People’s Voice Media.
It supports people to use digital technologies to tell their own stories, in their own ways, with a view to influencing positive social change.
The two-day Community Reporter course is a practical and interactive set of workshops focused on story gathering.
It will include:
- An introduction to the ethos and principles of Community Reporting
- Practical sessions to try out different ways to support people to share their stories via interviews, monologues or quotes; and using written, visual or audio media.
- Co-creating a Responsible Storytelling guide to underpin your approach, including consent, safety and wellbeing considerations
- Guidance on how to log in and use the Community Reporter website to upload and share stories
- Action planning and discussion to help you identify how to apply Community Reporting in your role or project
Places are limited to 16 so book early.
Booking link: Community Reporter training bookings
More information about the project can be found here:
Community Reporting – capturing and valuing our shared stories
Lincolnshire Community Reporting stories gathered so far
Please do get in touch if you have any questions about the project or the training.
Nov 05
Nov 5, 2026, 9:30 AM – 4:30 PM
- Are you passionate about using clear, inclusive, and human language?
- Do you want to ensure that your communications meet the needs of the people you are working with and supporting?
- Do you want to learn how to empower yourself to change, so that more people can understand and use the health and care information you provide?
Please note, spaces are limited, so reserve your spot today!
Dec 03
Dec 3, 2026, 9:00 AM – 4:00 PM
1 day virtual course over Zoom. If you spend your life explaining to the people you support - what they should, could, must or need to do,then this is the course for you. Motivational interviewing is a style of communication that uses a guiding/reflective style to engage with people, clarify their strengths and aspirations, and utilise their own motivations for change, and promote independence of decision making.
To book your place, please click on the following link from 9am on TUESDAY 4 AUGUST: Click here to register.
Feb 23
Feb 23, 2027, 9:00 AM – 4:00 PM
1 day virtual course over Zoom. If you spend your life explaining to the people you support - what they should, could, must or need to do,then this is the course for you. Motivational interviewing is a style of communication that uses a guiding/reflective style to engage with people, clarify their strengths and aspirations, and utilise their own motivations for change, and promote independence of decision making.
To book your place, please click on the following link from 9am on TUESDAY 4 AUGUST: Click here to register.
