The case studies and articles below show that when health and care services truly work with the people they support—not just for them — everyone benefits.
For individuals, it means care that feels personalised, joined-up, and actually makes a difference.
For services, it leads to better communication, smarter use of resources, and less duplication.
It’s about building trust, working together, and creating a system that works better for everyone—now and in the future.
It got to the point where I was just completely overwhelmed with my health condition, and needed support with both my mental and physical health.
A group of professionals was put together to work with me to look at the best ways to support me moving forward.
One of the suggestions was to try some community-based support—and that’s how I met Debbie, a Health and Wellbeing Coach (HWC).
Debbie helped me build my confidence and take control of my health. We worked together to set some realistic goals, and she was always there with encouragement to keep me motivated and on track.
With her support, I joined a wellbeing programme run by the local council—and I loved it. In fact, I enjoyed it so much that I ended up becoming a volunteer, helping others facing similar health challenges to mine.
The team that supported me were genuinely thrilled with how far I’d come. They told me it gave them real job satisfaction, which meant a lot to hear.