Personalised care is not a “nice-to-have”, but a core requirement for high-quality, sustainable care.
Our learning and development programme supports you to significantly build your understanding, confidence, and readiness to apply personalised and strength-based practice with the people you work alongside, and those you support.
Whatever your role, stage of development, or experience, we offer a growing range of courses, workshops, study days, events, podcasts, and videos.
Our programme is all about connecting, sharing, and learning with other health and care professionals, so explore the links below or search our event calendar to see what's coming up and how you can start to connect and build your skills and confidence.
"It was interesting to learn when asking people their preferences and wishes to make sure they are aware of what options are available instead of assuming they know."
"Training supported me to help my patients develop the skills to make decisions about their own care."
"This course is one of the most transformative courses I have been on. I always intend to be compassionate, collaborative, supportive. This course (1 day!) taught me a few key techniques for arranging conversations which genuinely help plan and say things differently so that language and intention align for better outcomes. I'd strongly advocate for funding continuation. The training was excellent."
"I use the training provided by It's All About People, such as Motivational Interviewing and Shared Decision Making, to help improve my working relationship with clients to help them achieve more successful outcomes."
"The Motivational Interviewing training & techniques have positively impacted how I interact with patients & I have amended how I approach people."
"I really appreciated the opportunity to explore motivational interviewing in more depth today. It’s given me a fresh perspective on how I communicate with customers and colleagues. I now see how small shifts - like asking open-ended questions or reflecting back what someone says - can make a big difference in building rapport and encouraging positive change."
If you'd prefer to talk to us about your specific training requirements, don't hesitate to contact Alison, our Workforce Development Lead at lhnt.itsallaboutpeople@nhs.net
Nov 10
Nov 10, 2026, 8:30 AM – 4:30 PM
Tuesday 10 November 2026 | 8:30am–4:30pm | EPIC Centre, Lincolnshire Showground
Join the Lincolnshire Autistic Society for a day of inspiring talks, interactive workshops, practical advice and networking opportunities. With contributions from experienced professionals, support services and information stands, the conference offers a welcoming space to learn, share experiences and explore how we can create more inclusive communities.
Because inclusion is everyone’s responsibility — and everyone has a role to play.
Find out more and book your place -
The Lincolnshire Autistic Society - Lincolnshire Autistic Society
Booking link and full agenda details - Lincolnshire Autism Conference 2026 Tickets, Tuesday, November 10 • 8:30 AM - 4:30 PM | Eventbrite
Nov 10
Nov 10, 2026, 12:00 PM – 1:00 PM
Winter places additional strain on health and care services, but it also increases pressure on unpaid carers who are often supporting people with more complex needs, managing hospital admissions and discharges, and helping the people they care for to stay well at home. Join Carers Trust and guest speakers to explore:
This webinar is open to anyone who works with, supports or comes into contact with unpaid carers, including NHS colleagues, professionals in health and social care, local authorities, carer organisations and colleagues from Better Care Fund Support Programmes.
As always, if you have any queries, please email the Carers First Employment Team on employment@carersfirst.org.uk, where one of the team will be happy to help you.
Nov 11
Nov 11, 2026, 12:00 PM – 1:00 PM
We revisit this topic as it proved so popular before.
Why people say no, and what we do next
We often assume that support is a good thing. But what happens when people don't want our help, don't attend appointments, ignore referrals or choose a different path?
This reflective session explores what sits behind resistance, reluctance and refusal. Together, we'll consider how fear, past experiences, timing, trust and power can influence people's willingness to engage, and what it means to truly work at someone's pace.
We'll explore:
Why people may push help away
The difference between offering help and imposing it
How trust, timing and relationships affect engagement
What person-centred support looks like when the answer is "no"
For anyone who has ever wondered: "Why won't they accept the help?
Nov 12
Nov 12, 2026, 9:00 AM – 3:45 PM
Skills for Care Midlands Event - Changing Behaviours, Shaping Culture, Improving Prevention Together.
Event details
Date: Thursday 12 November 2026
Time: 9:00am–3:45pm (9:00am registration, 9:30am start)
Venue: Coventry Central Methodist Hall, Warwick Lane, Coventry, CV1 2HA
Booking link: Changing Behaviours, Shaping Culture, Improving Prevention Together – Fill out form
This event aims to bring together, leaders from across the Midlands to shape a shared approach to prevention, recognising that no single organisation can achieve this alone. Adult social care, the NHS, local authorities, VCSE organisations and communities all have a vital role to play in creating a preventative system. As you may be aware, prevention, discharge and hospital admissions is also a key priority within Skills for Care's new contract with the DHSC, therefore we would appreciate your support with this event.
What to expect
This is not a traditional conference. It’s an opportunity to bring together senior leaders and partners from across health, adult social care, local government, the voluntary and community sector and wider system partners to explore how we can work differently to make prevention a reality.
Through keynote speakers, lived experience, interactive workshops and collaborative discussions, we’ll explore how we can build stronger relationships, develop a shared vision and create a culture where prevention becomes everyone’s business.
Together, we’ll look at:
Meet some of our speakers
We are really excited for this event to be chaired by Claire Reilly, Chief Officer Partners in Care and Shirley Way, Head of Region for Midlands Skills for Care
We’re delighted to welcome our speakers:
Our speakers will help us explore where we are now, where we want to be and how we can get there together. Sessions will include the Skills for Care Behaviour Change Framework and learning from South East Shropshire on avoiding emergency department admissions for people living with dementia through stronger health and social care relationships.
What we hope you’ll take away
By the end of the summit, we want you to leave with a shared vision for preventative, person-centred care, practical ideas you can put into action, and renewed connections with colleagues who share your ambition to make a difference.
Most importantly, we want to build better relationships between health and social care, with greater understanding, respect and recognition of the contribution each partner makes.
Lunch and refreshments will be provided throughout the day.
Please book your place here - Changing Behaviours, Shaping Culture, Improving Prevention Together – Fill out form
Nov 17
Nov 17, 2026, 10:30 AM – 12:00 PM
From Post-it Notes to System Change: Lincolnshire's Co-production Journey Takes Centre Stage at NHS England's Shine a Light Webinar.
The It’s All About People Team and the Our Shared Agreement Co-production Group are delighted to be presenting at the NHS England Shine a Light on Co-production Webinar on 17 November, 10:30am-12:00pm.
Join us as we share the remarkable journey of Our Shared Agreement (OSA), Lincolnshire’s co-produced ambition to build better relationships across health and care.
From the early conversations at Cross O'Cliff, where hundreds of ideas, hopes and aspirations filled walls of Post-it notes, through to shaping system-wide health and care strategies, launching OSA at the 2024 It’s All About People Conference, and our hope of influencing the future of Neighbourhood Health, this has been a story powered by people, partnership and purpose.
We'll explore how co-production has helped turn a shared vision into meaningful action, highlighting the lessons learned, the challenges overcome, and the practical approaches that have made a difference along the way.
This work continues thanks to the passion, commitment and determination of the OSA Co-production Group, with invaluable support from colleagues across the Mental Health, Dementia, Learning Disability and Autism Alliance (MHDLDA), who have helped bring the ambition to life.
Whether you're new to co-production or looking to strengthen your own approach, this session will offer honest reflections, practical insights and real-world examples of co-production in action.
We'd love to see as many Lincolnshire colleagues as possible joining us and showing the power of what we can achieve when people work together as equal partners.
Book your place here: NHS England Shine a Light Co – Production Webinar Nov
Nov 24
Nov 24, 2026, 9:30 AM – 11:00 AM
Come along to our latest Personalisation Huddle and hear from Kate Denholm and Amy Squire as they share their experiences of supporting people and communities across Lincolnshire.
Kate, an AHP with the Age Matters team at Trent PCN, works with older adults living with frailty. She is passionate about having meaningful, person-centred conversations that focus on what matters most to people, helping them achieve their hopes, wishes and goals.
Amy, a Health Inequalities Link Worker with Shine, has built strong relationships with traveller communities and, more recently, asylum seekers. She will share why taking the time to listen, build trust and see people as individuals is at the heart of building strong relationships.
This promises to be a warm, insightful and inspiring session filled with real-life experiences, practical learning and honest reflections. Whether you're looking for fresh ideas, motivation, or an opportunity to connect with others who share your passion for person-centred care, there's something here for everyone.
Join us to listen, learn, be inspired and share your own experiences. We look forward to seeing you there!
Dec 03
Dec 3, 2026, 9:00 AM – 4:00 PM
1 day virtual course over Zoom. If you spend your life explaining to the people you support - what they should, could, must or need to do,then this is the course for you. Motivational interviewing is a style of communication that uses a guiding/reflective style to engage with people, clarify their strengths and aspirations, and utilise their own motivations for change, and promote independence of decision making.
To book your place, please click on the following link from 9am on TUESDAY 4 AUGUST: Click here to register.
Dec 08
Dec 8, 2026, 12:00 PM – 1:00 PM
When someone comes to us in crisis, we often focus all our attention on their needs. But what happens when the person trying to help is struggling too?
This reflective session explores the reality of providing care, support and compassion whilst carrying our own pressures, workloads and emotional demands. Together, we'll consider how workforce pressures affect relationships, decision-making and person-centred practice, and what it means to remain human when everyone is just coping.
We'll explore:
The idea of "two people in crisis"
How pressure changes the way we relate to others
The role of boundaries, connection and detachment
What helps us stay compassionate without becoming overwhelmed
For anyone who has ever thought: "I want to help, but I'm running on empty."
Jan 14
Jan 14, 2027, 9:30 AM – 12:30 PM
Having ‘What matters to you’ conversations and getting personalised care
and support planning right is essential for people to gain more choice and
control over their life and the support they are receiving.
The Personalised Care and Support Planning module is targeted at staff who want
to improve their awareness of the subject and/or develop and update care and
support plans with people.
Come and join our local trainers in our in-person training session. Please note this session takes place in Chestnut Room at Beech house and NOT ONLINE.
Jan 14
Jan 14, 2027, 1:30 PM – 4:30 PM
Shared Decision Making (SDM) is an essential component of personalised care, which supports people and carers to feel more confident in having informed and meaningful conversations with health and care professionals about the treatment, care and support that is right for them at that time.
Come and join our local trainers in our in-person training session. Please note this session takes place in Chestnut Room at Beech house and NOT ONLINE.
Jan 21
Jan 21, 2027, 12:00 PM – 1:00 PM
We all know things we should probably do differently. Eat healthier. Exercise more. Save money. Ask for help. Delegate. Take a break.
So why don't we?
This reflective session explores the reality of behaviour change. We'll consider why information alone rarely changes behaviour, what helps people move from intention to action, and how we support change without taking away ownership.
We'll explore:
Why people change (and why they don't)
The difference between motivation and readiness
How small steps often beat big plans
What person-centred behaviour change really looks like
For anyone who has ever thought: "They know what to do, so why aren't they doing it?"
Feb 23
Feb 23, 2027, 9:00 AM – 4:00 PM
1 day virtual course over Zoom. If you spend your life explaining to the people you support - what they should, could, must or need to do,then this is the course for you. Motivational interviewing is a style of communication that uses a guiding/reflective style to engage with people, clarify their strengths and aspirations, and utilise their own motivations for change, and promote independence of decision making.
To book your place, please click on the following link from 9am on TUESDAY 4 AUGUST: Click here to register.
Feb 24
Feb 24, 2027, 12:00 PM – 1:00 PM
Different generations have grown up with very different messages about health, wellbeing, emotions and asking for help.
For some, resilience meant getting on with things. For others, openness and self-awareness are seen as strengths.
This reflective session explores how generational experiences shape attitudes to health, care, support and vulnerability. We'll consider what we may have gained, what we may have lost, and what different generations can learn from each other.
We'll explore:
How attitudes towards health and wellbeing have changed over time
The benefits and downsides of stoicism
Why some people struggle to ask for help
What different generations can teach each other
For anyone who has ever heard "I'm fine" but you know they weren't.
Mar 23
Mar 23, 2027, 12:00 PM – 1:00 PM
When someone needs help, our instinct is often to look for a service. But services are only one source of support.
This reflective session explores the Support Sequence and how we can start with the strengths, relationships, communities and resources already around a person before moving towards formal support. We'll consider what happens when we begin with "what matters" rather than "what service".
We'll explore:
Where support really comes from
The role of family, friends, community and personal strengths
When services help most effectively
How to avoid creating unnecessary dependence
For anyone who has ever asked: "What happens when the service ends?"