Personalised Care and Support Planning

What is Personalised Care and Support Planning?

Personalised Care and Support Planning is an umbrella term that covers the planning approaches that teams, services and organisations use to have ‘What matters to you?' conversations with people.

‘What matters to you’ conversations are recorded in a personalised care and support plan and should be seen as the first chapter in someone's ‘book’.

People with a number of long-term conditions often have a range of treatment and care plans that are additional chapters in their ‘book’ and should be viewed alongside their personalised care and support plan.




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The It’s All About People personalisation team have arranged three different levels of training to provide more information about Personalised Care and Support Planning.  The three courses are pitched at different levels of complexity and are suitable for different people based on their job roles and the interaction they have with people.

All of our Personalised Care & Support Planning is accredited by the Personalised Care Institute. You can find us listed on the PCI website.


If you want to discuss which course you think would be the most suitable for you please send an email to who will provide you with further information however please also see below more information about each of the courses that are available:

Personalised Care and Support Planning Introduction (45 mins e-learning)


Course Overview

Getting PCSP right is essential for people to gain more choice and control over their life and the support they are receiving. This 45min e-learning module will give a definition and overview of the criteria for a good PCSP and highlight - through a range of case studies - the key steps of the planning process.

Time to complete: 45 Minutes

Who is the training aimed at?
All staff in health, social care or third/voluntary sector who work in Lincolnshire.

Is this course funded?

How do I book onto it?

Course: Personalised Care and Support Planning (


Personalised Care and Support Planning (3 hour virtual workshop)


Course Overview

Different types of treatment and care plans are often put in place for people across services in Lincolnshire. They can end up having multiple plans depending on how many long term conditions they have. The plans don’t often capture what’s important to the person and they don’t always make sense to them.

Sign up for this Personalised Care and Support Planning programme to learn about Personalisation approaches in health and care, the importance of knowing what matters to people,  Lincolnshire Initial Conversation Model and much more. 

This course is delivered by practitioners within Lincolnshire who can understand the local issues and pressures you may face and is an interactive session over teams which gives you the opportunity to have open conversations with colleagues.

Come and join our local trainers in an interactive session which will cover:

  • Benefits of PCSP and the key elements
  • High quality vs sub-optimal conversations
  • Quality standards and distorted perceptions
  • Conversation frameworks with structured
  • stages
  • Developing personalised outcomes
  • Challenges of goal setting
  • Application to practice

Time to complete: 3 hours (virtual)

Who is the training aimed at?
Patient/client facing staff in health or third/voluntary sector who work in Lincolnshire.Gain CPD Points

Is this course funded?

How do I book onto it?
2024 Dates are on our upcoming events

Check the calender on Learning & Development :: Lincolnshire STP ( and select the date and time you wish to attend, then click to register

Personalisation in Care & Support Planning (Advanced)


Course Overview

Every-One is committed to the promotion and facilitation of personalisation and has delivered training and engagement across Lincolnshire in a range of settings.

Our core mission is ‘Making Wellbeing Personal’ and Every-One has become a ‘flag-bearer’ for person-centred approaches in Lincolnshire and beyond whilst being a resource for supporting others to embed the personalisation agenda as business as usual. We see personalisation as a fundamental way of ensuring people have choice and control over their wellbeing and to influence the design and delivery of services for the better.

The aim of this training is to ensure that those involved are on the same page with regards to personalisation and Personalised Care & Support Planning and have opportunities to reflect on their own practice.

Our training offers a bespoke programme to meet the needs of the target cohort by supporting staff to have the skills, knowledge and confidence to apply person-centred approaches to care and support planning. Our approach includes:

  1. The national and local context for Universal Personalised Care
  2. Incorporating your local models of personalisation
  3. Introducing personalisation in care and support planning and a range of tools
  4. Use of reflective practice to embed positive behaviours to support personalisation
  5. Collection of a series of case studies as examples of learning

The reflective sessions are interactive and attendees are expected to come prepared to discuss, debate and share their experiences of Personalised Care and Support Planning based on exercises set for them at the previous input session.  

At the end of the programme attendees are expected to complete their own short case studies and their own one-page plan – templates for these are included in this pack. 

 How will the training be run?

  • The sessions are run over a few months. Reflective practice is built into the programme, so participants are expected to try things out as they go along and then share as a group what they have discovered in their practice.
  • The programme is facilitated by Vicky Thomson and colleague Nicky Dewhirst-Vickers, and you can find out more about us here – Meet Our Team – Every-One  
  • Sessions can be delivered online using Teams or face to face.

Time to complete:

The programme is based on 14 hours contact time and is usually made up of:

  • 4 x 2 hours Input Sessions
  • 4 x 1 ½ hours Reflective Sessions

The requirement to gain accreditation is to attend all 4 sessions.

Who is the training aimed at?
Patient/client facing staff in health or third/voluntary sector who work in Lincolnshire and want to be able to regularly use personalised care and support plans and/or lead a team to do so

Is this course funded?

How do I book onto it?

Cohort 12 - Now fully booked

Cohort 13

Sessions 1

Input session - 12 March – 10.00 to 15:30 F2F at Storehouse, PE25 1BY

Reflective session - 19 March – 14:00 to 15:00 on Teams

Sessions 2

Input session - 26 March – 10.00 to 15:30 F2F at Storehouse, PE25 1BY

Reflective session - 09 April – 14:00 to 15:00 on Teams

To book your place, please email with your name, email address, job role and organisation. Please note, places are limited.



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