Making personalised care a reality: Health and care workforce development
“The introduction of personalised care requires significant workforce development and strong leadership aligned with the values underpinning personalised care.” (1)
Personalised care requires joined-up approaches where people work across boundaries, integrate resources from different places, and share information appropriately, to ensure that people who use health, care, and wellbeing services receive a seamless experience.
The It's All About People Personalisation Programme Team is working hard to support the health and care workforce, both paid and volunteers. We offer tools and build confidence and agency to do things differently, and we provide and encourage participation in our wide range of learning and development opportunities.
We are changing the culture of Lincolnshire’s people by:
Growing our It’s All About People Champions network. These fantastic individuals promote personalisation and strengths-based approaches in their own practice across the county and actively support colleagues and peers to do the same.
Having a dedicated Workforce Development Lead - Alison - within the Personalisation Programme Team. Part of Alison's role has been to establish what is already working well across Lincolnshire's health and care system so that this can be built on. Alison is collaborating with colleagues from across the system to find out what workforce development already takes place around personalisation, identifying where the gaps are and where we need to widen our offer.
We have worked closely with colleagues in Adult Social Care and Community Wellbeing to support the delivery of Strengths-Based Approach training to people within hospital discharge teams in a joined-up and personalised way. We are looking forward to developing this further.
We are also working with the Personalised Care Role Society within Primary Care, supporting people who are working differently in newer roles such as Care Co-ordinators, Health and Wellbeing Coaches and Social Prescribers. Working with the Primary Care Training Hub, we meet every quarter to provide information, advice, and support as well as providing time to network and learn from one another.
We offer a variety of different courses and sessions, from 30-minute e-learning modules to half-day interactive sessions delivered by local practitioners, lunchtime conversations with peers to and full-day inspirational training sessions (which might even include puppets!). Whatever your interest, we offer education opportunities for you.
If you're looking for specific training or resources, we may be able to arrange that for you.
We also offer support or advice on how to embed personalised care approaches and culture in your area of work. To find out more contact us at lhnt.itsallaboutpeople@nhs.net to start a conversation.
1. Supporting and developing the workforce for personalised care (skillsforcare.org.uk)
Upcoming Learning and Development opportunities:
Featured Events
Dec 18
Dec 18, 2025, 12:00 PM – 1:00 PM
In the ever-evolving landscape of health and care, professionals often face the challenges of budget cuts and continuous change.
How do we maintain a positive outlook and resilience?
Join us to consider the need for stress management, effective communication, and maintaining motivation, ensuring you can continue to provide exceptional care despite the obstacles.
Jan 14
Jan 14, 2026, 9:30 AM – 12:30 PM
Shared Decision Making (SDM) is an essential component of personalised care, which supports people and carers to feel more confident in having informed and meaningful conversations with health and care professionals about the treatment, care and support that is right for them at that time.
Come and join our local trainers in an interactive session which will support staff to feel more confident in having Shared Decision Making conversations.
Jan 14
Jan 14, 2026, 1:30 PM – 4:30 PM
Having ‘What matters to you’ conversations and getting personalised care
and support planning right is essential for people to gain more choice and
control over their life and the support they are receiving.
The Personalised Care and Support Planning module is targeted at staff who want
to improve their awareness of the subject and/or develop and update care and
support plans with people.
Come and join our local trainers in an interactive session
Jan 15
Jan 15, 2026, 12:00 PM – 1:00 PM
In a world obsessed with safety, how do we honour the messy, meaningful reality of risk?
This workshop dives into the tension between duty of care and the right to take chances. We’ll unpack whose version of “safe” is shaping our decisions, and explore how embracing risk — rather than avoiding it — can lead to richer, more autonomous lives.
Expect lively discussion, a few uncomfortable truths, and maybe even a little danger (theoretical, of course).
Feb 05
Feb 5, 2026, 9:45 AM – 4:00 PM
Community Reporter training – two-day course, in person
- 5th and 6th Feburary 2026, Beech House, Waterside South, Lincoln LN5 7JH
Aim: To train participants as Community Reporters so that they can independently gather digital stories of their own and others’ lived experiences.
The course will cover:
- What is Community Reporting?
- Snapshot Stories, Dialogue Interviews and Personal Monologues
- Photography, audio and video recording
- Responsible Storytelling
- Using the Community Reporter website
- Making plans for your next steps as a Community Reporter
Due to room size places are limited to 10 per course, so book early if you can or forward on to people you think may be interested, as we will be publicising these courses more widely next week.
Booking link: Community Reporter training bookings
More information about the project can be found here:
Community Reporting – capturing and valuing our shared stories
Lincolnshire Community Reporting stories gathered so far
We are aware that both these courses are in Lincoln which may not be helpful for some of you. Please drop me a line if you would like to do the training but can’t get to Lincoln – and let me know whereabouts in the county you are based.
We would also love to hear from partners who might be up for hosting a course in return for a number of places for your community members, volunteers and/or staff.
Please do get in touch if you have any questions about the project or the training.
Feb 10
Feb 10, 2026, 12:00 PM – 1:00 PM
Are we measuring what matters — or just what’s easy to count?
This session takes a playful but pointed look at how outcomes and personalisation collide. We’ll explore whether our measures reflect real impact or just system satisfaction, and how small, everyday changes can lead to big shifts in someone’s life.
Come ready to challenge assumptions, rethink your spreadsheets, and maybe even fall back in love with the idea of meaningful outcomes.
Feb 25
Feb 25, 2026, 9:00 AM – 4:00 PM
1 day virtual course over Zoom. If you spend your life explaining to the people you support - what they should, could, must or need to do,then this is the course for you. Motivational interviewing is a style of communication that uses a guiding/reflective style to engage with people, clarify their strengths and aspirations, and utilise their own motivations for change, and promote independence of decision making.
To book your place, Click here to register. Please note, the places are limited.
Feb 27
Feb 27, 2026, 9:30 AM – 12:30 PM
Shared Decision Making (SDM) is an essential component of personalised care, which supports people and carers to feel more confident in having informed and meaningful conversations with health and care professionals about the treatment, care and support that is right for them at that time.
Come and join our local trainers in an interactive session which will support staff to feel more confident in having Shared Decision Making conversations.
Feb 27
Feb 27, 2026, 1:30 PM – 4:30 PM
Having ‘What matters to you’ conversations and getting personalised care
and support planning right is essential for people to gain more choice and
control over their life and the support they are receiving.
The Personalised Care and Support Planning module is targeted at staff who want
to improve their awareness of the subject and/or develop and update care and
support plans with people.
Come and join our local trainers in an interactive session
Mar 11
Mar 11, 2026, 12:00 PM – 1:00 PM
What if we designed services like we design apps — intuitive, responsive, and built around the user?
This session explores how digital tools can enhance personalisation… or quietly erode it. We’ll look at the future of care through the lens of innovation, asking how we prepare for big challenges like an ageing population and workforce pressures without losing sight of what matters most: the person.
Expect bold ideas, a few tech-induced existential questions, and maybe a system crash or two (metaphorically speaking).
Mar 25
Mar 25, 2026, 9:30 AM – 12:30 PM
Shared Decision Making (SDM) is an essential component of personalised care, which supports people and carers to feel more confident in having informed and meaningful conversations with health and care professionals about the treatment, care and support that is right for them at that time.
Come and join our local trainers in an interactive session which will support staff to feel more confident in having Shared Decision Making conversations.
Mar 25
Mar 25, 2026, 1:30 PM – 4:30 PM
Having ‘What matters to you’ conversations and getting personalised care
and support planning right is essential for people to gain more choice and
control over their life and the support they are receiving.
The Personalised Care and Support Planning module is targeted at staff who want
to improve their awareness of the subject and/or develop and update care and
support plans with people.
Come and join our local trainers in an interactive session
