4th December 2025
Introducing the Personalisation in Action library
The It’s All About People team is excited to launch the new Personalisation in Action library. This growing collection of stories shows what becomes possible when care is shaped around what truly matters to each person.
These stories highlight how person-centred approaches not only improve health and wellbeing, but also strengthen individuals, families, and communities. In turn, this helps to create a health and care system that is more resilient and sustainable for the long term.
Where the stories come from
The stories we’re collecting shine a light on the many ways personalisation is taking root across health and care in Lincolnshire. And they come from part of the system - social care teams, hospitals, voluntary organisations, neighbourhood groups, and more.
Some ‘stories’ appear as reports or articles, others as podcasts or brief snapshots of everyday practice. What they all have in common is the moment someone feels genuinely heard and involved in shaping their own care and support.
What the stories are telling us
As we’ve been collating and analysing the stories, several themes have emerged, including:
- “What Matters to You?” conversations and Personalised Care and Support Planning are helping people feel listened to and enabling more flexible, person-led plans that support independence and wellbeing.
- Strengths-based, shared decision-making is building trust, stronger relationships, and deeper engagement in care.
- Community-based support is reducing isolation, improving wellbeing, and creating a more connected, compassionate care experience where people live.
- Technology-enabled approaches are making care more coordinated and accessible, and helping people stay independent, safe, and connected at home.
- Workforce development and culture change are strengthening person-led practice and improving staff experience across the system.
A library designed to grow
We’re just at the beginning – at time of writing we’ve published 24 stories, though many more are being prepared for publication. And as more of our colleagues across the system adopt personalised and strengths-based approaches, new stories will continue to surface - and we’re committed to collecting them, analysing and drawing learning from them, and sharing them.
As this library grows and evolves, we know it will offer ongoing ‘best practice’ inspiration for practitioners, leaders, and communities across Lincolnshire.
Add your personalisation story to the library
What’s clear from the stories we’ve gathered so far is that some of the most powerful examples of personalised care happen quietly, in ordinary moments. These stories can spark real change - so, we’d love to hear yours.
By sharing your experience, you’ll help celebrate what’s working well and contribute to a future where people remain at the centre of health and care in Lincolnshire.
