Personalised Care Week 21-25 September

After a busy week sharing stories, reflections and podcasts to celebrate Personalised Care Week, we wanted to take a moment to reflect on what we achieved.

We had the privilege of sharing five thought pieces from colleagues and people with lived experience, exploring what personalisation and personalised care means to them, including the good, the bad and the ugly, while posing important questions for us all.

‘My ambition is for personalisation to become business as usual across every service, embedded within our culture, leadership and clinical practice, so that every interaction supports people to feel listened to, respected, involved and empowered.’

Sarah Egley, Deputy Director of Community Nursing, LCHG

We also celebrated some of our It’s all about People Champions and the difference they make as advocates for people and personalised care.

“Since my illness I have learned some valuable lessons, now have great connections with people who drive me to help promote change within systems and the way they work. I believe it is now my destiny to be that person who gives back to all of the services that saved my life.”

Carl Morley, Volunteer for Shine Lincolnshire

During the week, we published our six-month Measuring What Matters evaluation report, exploring how people’s stories and experiences can be used alongside quantitative data to demonstrate the difference we make to people's lives.

The report highlighted three cross cutting themes:

• People's outcomes improve when they are treated in a more relational, rather than transactional way.
• Prevention, proactivity and early support are central to achieving better and more sustainable outcomes.
• Community, collaboration and shared responsibility are foundations for wellbeing.

Click here if you want to know more or get involved in this exciting work

We also hosted two events:

• An It’s all about People Champions event in Louth. While attendance was lower than hoped, the quality of the conversations, networking and shared learning was invaluable.
• A Personalisation Huddle, bringing colleagues together to share experiences, challenges and learning about working in a personalised, strengths-based way. The discussion also led to the publication of our latest podcast.

Throughout Personalised Care Week, we published at least one podcast every day, covering topics ranging from health inequalities to ta conversation with Sound Lincs and the impact of music on people’s lives.

So what?

You might be asking, "What difference has this made?"

Website traffic increased by 31% during the week, with particularly strong interest in the content about our IAAP Champions and the Measuring what Matters report.

We also received some fantastic feedback.

From the Personalisation Huddle:

Ruth Taylor (Maximising Independence Team LCC): It was a joy to be sharing with such fantastic people. Thank you for all your hard work to get us together. On Fridays I usually find myself looking forward to the weekend, but I’m so inspired by our huddle today that I’m looking forward to Monday already!

Louise Marsh: Cheering for you Carl (Person with lived experience), you have always been of inestimable worth, so great to hear that you are realising how valued a human being you are and always will be …you have reminded us of how important this movement is and what a difference it makes.

From the IAAP Champions Event:

‘Love being part of a team that share the same views and pushing for change.’

‘Great opportunities to meet and network between different services, finding out what works well and what doesn't.’

Alison reflected:

Although the numbers were low, the sense of purpose and connections was so strong across both sessions. People enjoy feeling part of something and being around people who have the same values and behaviours as themselves. The sessions also motivate us all to continue working in a person centred and strengths-based way, as we can see the difference it makes.

By bringing together colleagues, volunteers, partners and people with lived experience, Personalised Care Week helped raise awareness, share learning and strengthen networks across Lincolnshire. Most importantly, it reinforced why personalised care matters: helping people feel heard, valued and empowered, while creating better outcomes for individuals and stronger communities.