Welcome to our Learning & Development Hub
Personalised care is not a “nice-to-have”, but a core requirement for high-quality, sustainable care.
Our learning and development programme supports you to significantly build your understanding, confidence, and readiness to apply personalised and strength-based practice with the people you work alongside, and those you support.
Whatever your role, stage of development, or experience, we offer a growing range of courses, workshops, study days, events, podcasts, and videos.
Our programme is all about connecting, sharing, and learning with other health and care professionals, so explore the links below or search our event calendar to see what's coming up and how you can start to connect and build your skills and confidence.
Feedback from colleagues about our training:
"It was interesting to learn when asking people their preferences and wishes to make sure they are aware of what options are available instead of assuming they know."
"Training supported me to help my patients develop the skills to make decisions about their own care."
"This course is one of the most transformative courses I have been on. I always intend to be compassionate, collaborative, supportive. This course (1 day!) taught me a few key techniques for arranging conversations which genuinely help plan and say things differently so that language and intention align for better outcomes. I'd strongly advocate for funding continuation. The training was excellent."
"I use the training provided by It's All About People, such as Motivational Interviewing and Shared Decision Making, to help improve my working relationship with clients to help them achieve more successful outcomes."
"The Motivational Interviewing training & techniques have positively impacted how I interact with patients & I have amended how I approach people."
"I really appreciated the opportunity to explore motivational interviewing in more depth today. It’s given me a fresh perspective on how I communicate with customers and colleagues. I now see how small shifts - like asking open-ended questions or reflecting back what someone says - can make a big difference in building rapport and encouraging positive change."
Get in touch to discuss training needs/opportunities
If you'd prefer to talk to us about your specific training requirements, don't hesitate to contact Alison, our Workforce Development Lead at lhnt.itsallaboutpeople@nhs.net
Upcoming Events
Jul 08
Jul 8, 2026, 9:30 AM – 12:30 PM
Having ‘What matters to you’ conversations and getting personalised care
and support planning right is essential for people to gain more choice and
control over their life and the support they are receiving.
The Personalised Care and Support Planning module is targeted at staff who want
to improve their awareness of the subject and/or develop and update care and
support plans with people.
Come and join our local trainers in an interactive session
Jul 08
Jul 8, 2026, 1:30 PM – 4:30 PM
Shared Decision Making (SDM) is an essential component of personalised care, which supports people and carers to feel more confident in having informed and meaningful conversations with health and care professionals about the treatment, care and support that is right for them at that time.
Come and join our local trainers in an interactive session which will support staff to feel more confident in having Shared Decision Making conversations.
Jul 09
Jul 9, 2026, 1:30 PM – 3:00 PM
Join Vicky Thomson and Kirsteen Redmile at Lincolnshire’s Personalisation Huddle as they explore co-production and what it really means to work alongside people, families and communities to create solutions together.
Co-production is more than engagement or consultation—it is about building equal partnerships where people’s experiences are valued alongside professional ‘expertise’. At this Personalisation Huddle, Vicky and Kirsteen will share practical insights, examples and learning to help bring co-production to life in everyday practice, alongside people who have experience of co-production who will share what it feels like for them.
Drawing on their experience of embedding personalised approaches across health and care, they will explore how co-production can strengthen relationships, improve outcomes and create services that genuinely reflect what matters to the people who use them.
The session will highlight the key principles that underpin successful co-production, including:
- Building trust and meaningful partnerships
- Who really holds the power?
- The ‘messy middle’ of co-production
- Creating inclusive opportunities
- Options when there is ‘no time or no money’
- What does ‘good enough’ look like?
Whether you are new to the concept or are already developing co-produced approaches, this huddle offers an opportunity to learn, reflect and be inspired by how working with people, rather than for people, can lead to more responsive, person-centred services and stronger communities, and in essence, more Gloriously Ordinary lives.
Together, we will encourage participants to be curious, ask questions and explore how co-production can become a powerful enabler of personalisation—ensuring that the voices, experiences and aspirations of local people remain at the heart of everything we do.
Jul 14
Jul 14, 2026, 12:00 PM – 1:00 PM
A gentle note about content
This session includes open conversation about death and dying.
We aim to create a reflective and supportive space, but these topics can feel personal, emotional or challenging for some people.
Please take part in a way that feels right for you, including stepping out, taking a pause, or simply listening.
Talking about death, dying and what matters most.
We don’t often talk about death – even when it matters most.
This reflective session creates space to explore how language, silence and discomfort shape the way we think, feel and communicate about dying. Through gentle reflection and conversation, we’ll consider what gets in the way – and what might help.
We’ll explore:
- Why talking about death feels hard – personally and professionally
- How language can soften, avoid or clarify meaning
- What “a good death” means – and who decides
- Small shifts that open more honest, human conversations
For anyone who’s ever thought: “I know this matters… but I don’t know how to start.”
Click here to register
Aug 19
Aug 19, 2026, 12:00 PM – 1:00 PM
Language, labels and the stories we tell about people
Words shape reality – especially in health and care.
This session explores how language, labels and professional shorthand influence how people are seen, treated and understood. We’ll look at the unintended consequences of diagnostic, deficit‑based and system‑friendly language – and what happens when we consciously shift the narrative.
We’ll explore:
* How language subtly reinforces power and assumptions
* The difference between clinical accuracy and human truth
* When labels help – and when they trap
* Small language changes that make a big relational difference
For anyone who’s ever thought: “That report is accurate… but it doesn’t feel like the person I met.”
Click here to register
Sep 10
Sep 10, 2026, 9:30 AM – 4:30 PM
- Are you passionate about using clear, inclusive, and human language?
- Do you want to ensure that your communications meet the needs of the people you are working with and supporting?
- Do you want to learn how to empower yourself to change, so that more people can understand and use the health and care information you provide?
Please note, spaces are limited, so reserve your spot today!
Sep 16
Sep 16, 2026, 12:00 PM – 1:00 PM
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For the people we don't see see… Who gets missed — and why? This session explores the people we don’t notice, don’t prioritise, or unintentionally overlook. We’ll reflect on how bias, time pressure, system design and familiarity shape who gets our attention, and who doesn’t. We’ll explore:
For anyone willing to ask: “Who didn’t I notice this week?” Click here to register |
